Please note that we have revised our Terms and Conditions.

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FAQ

General

Why do I need to register?

Registering at winmasters lets you use all the products available on the site. Registration entitles you to open a winmasters account at no charge and with no obligations. Use the account to manage your bets and personal details. You need to deposit real money into your account before you can place bets with real money.

Can I register more than once? / I can’t register because my data has already been registered. What can I do?

This means that you have already successfully registered with winmasters. If you have misplaced or forgotten your login data please click on the “Forgot?” button in the login area or simply send our Customer Support Department a message with your first and last name, your residential address, your date of birth, and the e-mail address you provided when registering with winmasters.

Once I have registered, can I still change my personal data later?

Please note that you will no longer be able to modify your basic data, such as your first name and surname, date of birth, the currency for your winmasters account or the country settings. Safety is the top priority for winmasters. You will, however, still be able to change other data even after registration as for example email address, language etc. (after verification).

In special cases, winmasters will verify and accept a change to your basic data, provided you submit the required proof.

Privacy Policy

winmasters aims to keep your personal information protected and secured. Customer Privacy Policy is fundamental for us.

We collect and use your personal information to give you superior customer service, to provide you with convenient access to our games, and to keep you up to date on the latest prize information, winner's announcements, Jackpots, special offers, new games and other information we think you'd like to hear about. Your information also helps us to increase customer's satisfaction and develop new games. Surely is up to you to choose the amount of news you will receive.

We store your information, after your registration, in a secure database. winmasters uses 'cookie' technology which allows us to recognize your computer in any of the subsequent visits. winmasters uses cookies for the following purposes:

  • Essential Cookies- These cookies are necessary for the Website to function properly or to provide a service which you request. These cookies are usually only set in response to your actions, such as in the case of auto form filling or logging in. Your browser can be set to block these cookies but the Website will not perform properly if you decide to do so.
  • Functionality Cookies- These cookies help to provide you with a more personalised user experience and are used by us and select third parties whose services feature on our pages. Blocking these cookies will disable these services and may affect your Website experience.
  • Performance Cookies- These cookies collect information about how you use a website or application and assist us in improving the performance of our Website. Blocking these cookies means that we cannot work effectively to improve the usability of our Website.
  • Cookies may be stored either for the duration of your visit to the Website or for repeat visits:
  • Session Cookies- These cookies allows us to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close it. Session cookies are created temporarily and are deleted once the browser window is closed.
  • Persistent Cookie- These cookies remains on your device for a set period of time specified in the cookie and activated each time you visit the Website that created that particular cookie.

You can change anytime your browser's settings to control cookies.

Account & Payments

What is account verification?

For regulatory compliance reasons and the security of your account, it is necessary to submit documentation for account verification. This procedure is done only once. Once completed, you will be able to enjoy our full services and promotions without limitations and you will also be free to withdraw at any time.

What do I do if I forget my password?

To request a new password, click on "Forgot?" button on the login area to proceed with the change. You will be required to submit the e-mail used during your registration and your birth date. If both these fields are correct, you will receive a reset password e-mail shortly thereafter.

For this reason, always make sure you use an active e-mail address in your winmasters account!

Can I change my password?

Once you have logged in your account, visit the “Personal info-Personal details” section from where you will be able to change your password. Please always make sure you keep your login info secret. winmasters is not liable for any misuse of your account! We advise you to choose a password that is hard to guess (e.g. an arbitrary combination of letters and digits) and to change your password periodically.

My account has been blocked because I repeatedly entered the wrong password. What can I do?

Simply send a message to our Customer Support Department specifying username, complete name and date of birth. The email must be sent from the email address registered in your winmasters account.

I made a deposit but the amount was not credited to my winmasters account.

Please check online to find out how much processing time is required for your selected depositing method. If that duration has already elapsed, please send to our customer support department your username or user ID, the selected payment option and any error messages that were displayed when you tried to make the deposit.

What is a CVC/CVC2 code?

CVC/CVC2 stands for "Card Verification Code". You will be asked to give this code as a security measure when making credit card payments via telephone or Internet.

This three-digit code can be found on the back of your credit card on the area designated for your signature. If you can’t find any code there, please check with the bank that issued your credit card.

Are there any limits on deposits?

Every payment method has deposit limits preset by winmasters. In special cases it is on the discretion of our company to alter deposit limits if necessary.

Nevertheless, you can set your own deposit limits. To do so, you must log in your account visit the “Personal info-Personal details” section, from where you will be able to set daily, weekly and/or monthly limits.

I have requested a withdrawal, but the amount has not been transferred yet.

With exception to the e-wallet methods which are instant, all payment methods need 2-5 working days to clear the transaction from the moment of the execution.

winmasters executes withdrawals within 72 hours from the time that request has been submitted.

Why was my request for withdrawal cancelled?

There might be several reasons for a withdrawal cancellation:

  • Bonus requirements not fulfilled
  • Wrong personal details, bank account number etc.
  • Payment Server failure/disconnection
  • Other

You can always apply to our Customer Support Department for queries.

Bonus & Promotions

What promotions/bonuses are available at winmasters?

winmasters regularly offers bonuses, competitions and promotions. If you don’t want to miss any of our offers subscribe to our newsletters and/or look at our Promotions page.

Important: Make sure always when you claim an offer to read the respective terms and conditions. It is implicit, that once you have received the offer, you have accepted the promotional T&Cs which are additional to the general T&Cs.

Where can I find definitions of betting terms?

You can find the sports definitions, terms and rules within “Betting Rules” link under “Information” section.

How do I place a bet?

First, login with your user ID and password. Select one or several bets from our line-up and use the mouse to click on an outcome. Your bet will then appear in the bet slip on the right-hand side of the homepage. Next, specify the amount you wish to wager and your preferred category (single, multi, or system bets) and click on “next”. Please note that our T&Cs do not permit cancelling any bets once they have been placed.

What is SP?

SP is the starting price. Should your selection win you will be paid out at the odds of your selection at the start of the race.

What are single bets, combination bets and system betting?

A single bet is when you pick the outcome of one event. You can win the odds multiplied by your wager. You can make a series of single bets using the ‘Single’ tab at the top of the betting slip.

A combination bet is a bet that depends on the outcome of more than one event – you can add up to 20.

If you select 8 events the ‘Combinations’ tab will allow you to make an eightfold bet. This is an accumulator and you need to have predicted every event correctly to get a return. If you win, your stake will be multiplied by the total odds of the 8 events.

System bets are similar to accumulators or accumulators in that you choose several selections within one bet, but all possible combinations of bets from those selections are covered, with the advantage of winning even if not all picks are winners.

Systems bets are presented as two numbers separated by a slash: e.g. 2/4, with the first number denoting the type of bets involved (in this case, doubles), and the second number denoting the number of selections involved.

For example, in a 2/4 system bet, you would choose 4 selections and click on the Combo tab at the top of the bet slip, where you would then see your system bets options. The 2/4 system bet is made up of the 6 possible combinations using your 4 selections, so a stake of 1 EUR would cost 6 EUR. Even if only 2 of those possible combinations were winners, your bet would win, with the return amount dependent on how many possible combinations actually win. If none or only one of your picks wins, your system bet loses. When you place your system bet, the amount of winnings shown is the maximum winnings possible if all picks win.

How many events can i play in a system bet?

In Pre-match and Live betting, it is possible to combine up to twenty (20) different bets on a single slip. Based on these twenty (20) selections you can choose combinations of singles, doubles, trebles etc.

Systems names and description

Systems involving 3 selections

  • System 2/3: A 2/3 system consists of 3 bets involving 3 selections in different events - 3 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/3 costs 3 EUR.
  • Trixie: A Trixie consists of 4 bets involving 3 selections in different events, 3 doubles and 1 treble. Any two winning bets guarantee a return. Please note that a 1 EUR Trixie costs 4 EUR.
  • Patent: A patent consists of 7 bets involving 3 selections in different events, 3 singles, 3 doubles and 1 treble. Any one winning bets guarantees a return. Please note that a 1 EUR Patent costs 7 EUR.

Systems involving 4 selections

  • System 2/4: A 2/4 system consists of 6 bets involving 4 selections in different events - 6 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/4 costs 6 EUR.
  • System 3/4: A 3/4 system consists of 4 bets involving 4 selections in different events - 4 trebles. Any three winning bets guarantee a return. Please note that a 1 EUR System 3/4 costs 4 EUR.
  • Yankee: A Yankee consists of 11 bets involving 4 selections in different events, 6 doubles, 4 trebles and 1 four-fold. Any two winning bets guarantee a return. Please note that a 1 EUR Yankee costs 11 EUR.
  • Lucky 15: A Lucky 15 consists of 15 bets involving 4 selections in different events, 4 singles, 6 doubles, 4 trebles and 1 four-fold. Any one winning bet guarantees a return. Please note that a 1 EUR Lucky 15 costs 15 EUR.

Systems involving 5 selections

  • System 2/5: A 2/5 system consists of 10 bets involving 5 selections in different events, 10 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/5 costs 10 EUR.
  • System 3/5: A 3/5 system consists of 10 bets involving 5 selections in different events, 10 trebles. Any three winning bets guarantee a return. Please note that a 1 EUR System 3/5 costs 10 EUR.
  • System 4/5: A 4/5 system consists of 5 bets involving 5 selections in different events, 5 four-folds. Any four winning bets guarantee a return. Please note that a 1 EUR System 4/5 costs 5 EUR.
  • Super Yankee: A Super Yankee system consists of 26 bets involving 5 selections in different events, 10 doubles, 10 trebles, 5 four-folds, and 1 five-fold. Any two winning bets guarantee a return. Please note that a 1 EUR Super Yankee costs 26 EUR.
  • Lucky 31: A Lucky 31 system consists of 31 bets involving 5 selections in different events, 5 singles, 10 doubles, 10 trebles, 5 four-folds, and 1 five-fold. Any one winning bet guarantees a return. Please note that a 1 EUR Lucky 31 costs 31 EUR.

Systems involving 6 selections

  • System 2/6: A 2/6 system consists of 15 bets involving 6 selections in different events, 15 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/6 costs 15 EUR.
  • System 3/6: A 3/6 system consists of 20 bets involving 6 selections in different events, 20 trebles. Any three winning bets guarantee a return. Please note that a 1 EUR System 3/6 costs 20 EUR.
  • System 4/6: A 4/6 system consists of 15 bets involving 6 selections in different events, 15 four-folds. Any four winning bets guarantee a return. Please note that a 1 EUR System 4/6 costs 15 EUR.
  • System 5/6: A 5/6 system consists of 6 bets involving 6 selections in different events, 6 five folds. Any five winning bets guarantee a return. Please note that a 1 EUR System 5/6 costs 6 EUR.
  • Heinz: A Heinz system consists of 57 bets involving 6 selections in different events, 15 doubles, 20 trebles, 15 four-folds, 6 five-folds, and 1 six-fold. Any two winning bets guarantee a return. Please note that a 1 EUR Heinz costs 57 EUR.
  • Lucky 63: A Lucky 63 system consists of 63 bets involving 6 selections in different events, 6 singles, 15 doubles, 20 trebles, 15 four-folds, 6 five-folds, and 1 six fold. Any one winning bet guarantees a return. Please note that a 1 EUR Lucky 63 costs 63 EUR.

Systems involving 7 selections

  • System 2/7: A 2/7 system consists of 21 bets involving 7 selections in different events – 21 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/7 costs 21 EUR.
  • System 3/7: A 3/7 system consists of 35 bets involving 7 selections in different events – 35 trebles. Any three winning bets guarantee a return. Please note that a 1 EUR System 3/7 costs 35 EUR.
  • System 4/7: A 4/7 system consists of 35 bets involving 7 selections in different events – 35 four-folds. Any four winning bets guarantee a return. Please note that a 1 EUR System 4/7 costs 35 EUR.
  • System 5/7: A 5/7 system consists of 21 bets involving 7 selections in different events – 21 five-folds. Any five winning bets guarantee a return. Please note that a 1 EUR System 5/7 costs 21 EUR.
  • System 6/7: A 6/7 system consists of 7 bets involving 7 selections in different events – 7 six-folds. Any six winning bets guarantee a return. Please note that a 1 EUR System 6/7 costs 7 EUR.
  • Super Heinz: A Super Heinz system consists of 120 bets involving 7 selections in different events, 21 doubles, 35 trebles, 35 four-folds, 21 five-folds, 7 six-folds, and 1 seven-fold. Any two winning bets guarantee a return. Please note that a 1 EUR Super Heinz costs 120 EUR.

Systems involving 8 selections

  • System 2/8: A 2/8 system consists of 28 bets involving 8 selections in different events – 28 doubles. Any two winning bets guarantee a return. Please note that a 1 EUR System 2/8 costs 28 EUR.
  • System 3/8: A 3/8 system consists of 56 bets involving 8 selections in different events – 56 trebles. Any three winning bets guarantee a return. Please note that a 1 EUR System 3/8 costs 56 EUR.
  • System 4/8: A 4/8 system consists of 70 bets involving 8 selections in different events – 70 four-folds. Any four winning bets guarantee a return. Please note that a 1 EUR System 4/8 costs 70 EUR.
  • System 5/8: A 5/8 system consists of 56 bets involving 8 selections in different events – 56 five-folds. Any five winning bets guarantee a return. Please note that a 1 EUR System 5/8 costs 56 EUR.
  • System 6/8: A 6/8 system consists of 28 bets involving 8 selections in different events – 28 six-folds. Any six winning bets guarantee a return. Please note that a 1 EUR System 6/8 costs 28 EUR.
  • System 7/8: A 7/8 system consists of 8 bets involving 8 selections in different events – 8 seven-folds. Any seven winning bets guarantee a return. Please note that a 1 EUR System 7/8 costs 8 EUR.
  • Goliath: A Goliath system consists of 247 bets involving 8 selections in different events, 28 doubles, 56 trebles, 70 four-folds, 56 five-folds, 28 six-folds, 8 seven-folds, and 1 eight-fold. Any two winning bets guarantee a return. Please note that a 1 EUR Goliath costs 247 EUR.

When do I get my Sportsbook winnings?

We aim to settle bets as quickly as possible, although sometimes we have to wait for official confirmation of the result. The money goes directly into your account and is available for further bets.

Other

Responsible gaming

For winmasters, security is a top priority. We take your safety seriously. We have spent lot of resources and we are using cutting edge technology tools in order to guarantee the safest possible online entertainment.

We strictly prohibit accessing our services to minors (under 18). Moreover, we follow a robust process for player self-exclusion in order to safeguard our customers.

Participation in our online gaming offering should be a fun and exciting experience for partaking adults, undertaken in a safe and protected environment. We want customers to enjoy every part of the online gaming experience provided at www.winmasters.com. However, we advise our customers to set a budget beforehand, stay within such budget and participate wisely.

The games and bets provided on our website represent a form of gambling. It is our aim to identify and manage problem gambling by keeping an eye out and spotting the patterns as early as possible and we actively promote the services of organizations such as Gamcare, through our website, and directly to players where we suspect a gambling problem may exist.

Our Policy

Preventing Underage Gambling

winmasters provides a secure entertainment environment for adults. For the use of our products players must be at least 18 years of age (or of the legal age to gamble in the country in which such players reside, whichever provides for the older age requirement).

At winmasters, we undertake a variety of checks in order to ensure that no underage person has access to our online gaming offering. Players registering with false or inaccurate information about their age will forfeit any prize which they may win, notwithstanding the validity of such betting slip or receipt and such false or inaccurate information may result in civil and/or criminal action being taken against such persons.

In order to prevent our website from being accessed by minors, we recommend that players install and use filtering software on any device with internet access which may be used by minors. This will provide players with the ability to control or block the displayed content by setting up passwords which prevent access to our website and thus render our website unavailable to minors. Such filtering softwares are the following:

  • CyperPatrol
  • Contentwatch
  • Netnanny
  • Netmom

Stay in Control

In the majority, our customers enjoy winmasters products as an entertainment experience and keep their participation within a threshold which they can afford.

However, gambling might be addictive and some players may worry about their gambling habits. Accordingly, for such players, we provide the following questionnaire from Gamcare which may give players the necessary guidance:

  • Have you ever been criticized for gambling?
  • Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
  • Do you gamble alone for long periods?
  • Do you stay away from work, university or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend, gambling money or anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your money is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If you have answered yes to any of the above questions, gambling may have become a problem to you and we urge you to seek professional help and advice.

There is help available

Many organizations provide support and assistance to individuals who develop a problem with gambling. If you feel that this has happened to you, we recommend that you contact a self-help organization for guidance. The following websites offer advice and guidance. Each link contains help line numbers and e-mail addresses which you may contact if you would like to receive confidential support and advice:

Managing your budget

For players who frequently enjoy gambling, it is not uncommon to occasionally overspend their budget. We advise players to set specific budget plans to ensure that gambling expenditure remains affordable at all times. We offer to our customers the ability to activate immediate limits.

How can I become a winmasters affiliate partner?

If you run a website, you can become a winmasters affiliate partner by registering through our affiliate website: affiliates.winmasters.com