Responsible Gaming

Responsibility-icon-platform.pngFor winmasters, security is a top priority. We take your safety seriously. We have spent lot of resources and we are using cutting edge technology tools in order to guarantee the safest online entertainment.

We strictly prohibit accessing our services to minors (under 18). As well, we follow a robust process for player self-exclusion in order to safeguard our customers.

Participation in our online gaming offering should be a fun and exciting experience for partaking adults, undertaken in a safe and protected environment. We want customers to enjoy every part of the online gaming experience provided at www.winmasters.com. However, we advise our customers to set a budget beforehand, stay within such budget and participate wisely.

The games and bets provided on our website represent a form of gambling. It is our aim to identify and manage problem gambling by keeping an eye out and spotting the patterns as early as possible and we actively promote the services of organizations such as Gamcare, through our website, and directly to players where we suspect a gambling problem may exist.

Our Policy

Preventing Underage Gambling

winmasters provides a secure entertainment environment for adults. For the use of our products players must be at least 18 years of age (or of the legal age to gamble in the country in which such players reside, whichever provides for the older age requirement.

At winmasters, we undertake a variety of checks in order to ensure that no underage person has access to our online gaming offering. Players registering with false or inaccurate information about their age will forfeit any prize which they may win, notwithstanding the validity of such betting slip or receipt and such false or inaccurate information may result in civil and/or criminal action being taken against such persons.

In order to prevent our website from being accessed by minors, we recommend that players install and use filtering software on any device with internet access which may be used by minors. This will provide players with the ability to control or block the displayed content by setting up passwords which prevent access to our website and thus render our website unavailable to minors. Such filtering softwares are the following:

  • CyperPatrol
  • Contentwatch
  • Netnanny
  • Netmom

Stay in Control

In the majority, our customers enjoy winmasters products as an entertainment experience and keep their participation within a threshold which they can afford.

However, gambling might be addictive and some players may worry about their gambling habits. Accordingly for such players, we provide the following questionnaire which may give players the necessary guidance:

Gambling Profile Test

If you have answered yes to any of the above questions, gambling may have become a problem to you and we urge you to seek professional help and advice.

There is help available

Many organizations provide support and assistance to individuals who develop a problem with gambling. If you feel that this has happened to you, we recommend that you contact a self-help organization for guidance. The following websites offer advice and guidance. Each link contains help line numbers and e-mail addresses which you may contact if you would like to receive confidential support and advice:

Managing your budget

For players who frequently enjoy gambling, it is not uncommon to occasionally overspend their budget. We advise players to set specific budget plans to ensure that gambling expenditure remains affordable at all times. We offer to our customers the ability to activate immediate limits.

Account inactivation

You can any time request an account inactivation by contacting our Support and you cannot revoke unless six (6) months passed.